General Terms and Conditions

As of: 4 November 2026

This is a translation for convenience. The German version is legally binding.

§ 1 Scope, provider

(1) These General Terms and Conditions apply to all orders placed in our online shop at arrowsmith-xbow.de in the version valid at the time of the order.

(2) Your contractual partner is Arrowsmith, owner Hansjürgen Geißler, Am Erlenbach 7, 67468 Frankenstein, Germany, phone +49 6329 9927996, email hansgeissler@yahoo.de, VAT ID DE199124048 (“we”).

(3) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code, BGB). A business customer is a natural or legal person or a partnership with legal capacity acting in the exercise of its trade, business or profession when entering into the legal transaction (Section 14 BGB). Provisions that apply only to consumers or only to business customers are marked as such.

(4) Deviating terms of the customer do not apply unless we expressly agree to them.

§ 2 Sale to adults only

(1) Crossbows and pistol crossbows are weapons within the meaning of the German Weapons Act (Waffengesetz). We sell them exclusively to persons aged 18 or over. By placing an order, the customer confirms that they are of legal age. Before shipping, we check the age based on the date of birth given with the order.

(2) Within Germany, we ship crossbows using the DHL service “Ident-Check”: the courier hands the parcel only to the person who placed the order, in person and on presentation of an official ID document, not to neighbours, authorised persons or parcel lockers (Packstation). If the courier does not find the customer at home, the customer can collect the parcel in person at a DHL branch within the collection period notified by DHL, on presentation of an official ID document. If the ID check fails or the customer does not collect the parcel within the collection period, it is returned to us; the customer bears the cost of re-shipping if they are responsible for the failed delivery.

(3) When delivering a crossbow outside Germany, we only ship the goods after the customer has sent us a copy of an official ID document and we have verified that they are of legal age. Further information on the ID copy can be found in our privacy policy.

(4) We only deliver crossbows to Germany and to the countries listed on the page “Shipping and payment”. The customer is responsible for ensuring that purchase, import and possession are permitted in their country.

(5) If the check shows that the customer is not of legal age, if the customer does not provide a copy of their ID within 14 days of our request, if delivery with Ident-Check fails because the customer cannot identify themselves, or if the customer does not collect the parcel within the collection period (para. 2) and does not request re-shipping within 14 days of our request, we are entitled to withdraw from the contract. We will refund any payments already made without undue delay.

§ 3 Conclusion of the contract

(1) The presentation of products in the online shop is not a legally binding offer, but an invitation to place an order.

(2) Orders are placed in the following steps:

1. Selecting the goods and clicking “Add to shopping cart”
2. Checking the shopping cart and clicking “Go to checkout”
3. Logging in with a customer account or ordering as a guest, stating name, address, email address and date of birth
4. Selecting the payment and shipping method
5. Checking all details on the order overview and accepting these terms by ticking the box
6. Submitting the order by clicking “Submit order” (German: “Zahlungspflichtig bestellen”)

(3) Until the order is submitted, the customer can change their details at any time using the links on the order overview, in the shopping cart or with the browser’s “Back” function, or cancel the ordering process. By clicking “Submit order”, the customer makes a binding offer.

(4) The contract is concluded when we accept the order by email (order confirmation), which the customer receives immediately after placing the order. § 2 (5) remains unaffected.

(5) We send the contract text (order details and these terms) to the customer by email with the order confirmation. Customers with a customer account can view their orders there. The current terms are available at arrowsmith-xbow.de.

(6) The language of the contract is German. English versions of the shop pages are provided for information.

§ 4 Prices and shipping costs

(1) All prices are final prices and include statutory VAT.

(2) Shipping costs are added. They are based on the highest shipping rate of the items in the shopping cart and are shown on the page “Shipping and payment”, with the item and before the order is submitted. Cash on delivery incurs a surcharge of €7.90.

§ 5 Payment

(1) The customer can pay by prepayment (bank transfer), cash on delivery (within Germany only) or via Shopware Payments with PayPal, credit or debit card, Apple Pay, Google Pay and Klarna. The payment methods available in each case are shown during the ordering process.

(2) Orders containing a crossbow can only be paid by prepayment.

(3) For prepayment, the purchase price must be transferred to the account stated in the order confirmation within seven days of receiving the order confirmation. We ship once payment has been received. If payment is not received on time, we may withdraw from the contract after setting the customer an additional period of seven days for payment without success.

(4) For payments via Shopware Payments, the terms of the respective payment service provider also apply; Klarna may carry out a credit check.

§ 6 Delivery

(1) We deliver to Germany and to the countries listed on the page “Shipping and payment”. § 2 (4) applies to crossbows.

(2) The delivery time is stated with the item and during the ordering process (within Germany 1–3 working days, to the EU 2–5 working days). For prepayment, it begins on the day after receipt of payment; for delivery of a crossbow outside Germany, additionally only after the ID copy has been checked (§ 2 (3)); for all other payment methods, on the day after conclusion of the contract.

(3) For consumers, the risk of accidental loss and accidental deterioration of the goods passes only upon handover to the customer. For business customers, it passes upon handover to the shipping service provider.

§ 7 Retention of title

The goods remain our property until paid in full.

§ 8 Right of withdrawal

Consumers have a right of withdrawal. We grant a withdrawal period of one month. Details can be found in our withdrawal policy with model withdrawal form on the page “Withdrawal policy”. Withdrawal can also be declared using the “Revoke a contract” function at the bottom of every page.

§ 9 Liability for defects

(1) The statutory rights in respect of defects apply.

(2) Customers are asked to report transport damage to the courier immediately if possible and to inform us. For consumers, failing to do so has no consequences for their statutory rights; it helps us to assert claims against the shipping service provider.

(3) Business customers must inspect the goods without undue delay after receipt and report defects without undue delay (Section 377 German Commercial Code, HGB).

§ 10 Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of any guarantee given.

(2) In the event of a slightly negligent breach of an essential contractual obligation, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely, our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

(3) The customer’s statutory rights in respect of defects (§ 9) remain unaffected.

§ 11 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our place of business.

(3) Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.